General questions
  • Please first check whether the e-mail address with which you have registered is correct. This is done by clicking your profile picture and checking what e-mail address is entered there. If the wrong e-mail address is registered, please get in touch with the VOCANTO support team via “ Contact ” in order to have the e-mail address corrected.
  • Please check your inbox. It may be that the e-mail from VOCANTO has been redirected to your spam folder.
  • VOCANTO intentionally sends e-mails only when it is really necessary. If you are expecting an important e-mail from VOCANTO and it hasn't arrived, please inform the VOCANTO support team via “ Contact ”.
Please get in touch with the VOCANTO support team via “ Contact ” in order to have your e-mail address changed. A licence authorizes you to access training material from VOCANTO. Each licence applies to one particular user for a duration of one month and grants access to a continually expanding range of learning units, plus practical modules, test preparation and an online record book.
  • There is a variety of licences which can be obtained. They vary not only in terms of price but also in the range of services to which they provide access:
  • Free
    • Free access for trial purposes offers you a good impression of how VOCANTO works. You gain access to several free learning units.
  • Pro (for private clients)
    • A Pro licence costs €29.90 a month and allows access to all VOCANTO training content as well as options to create learning groups.
  • Licences for business clients
    • For business clients there are different licence types for apprentices and trainers. For further information please use our contact form.
  • The licences for business clients can offer the following depending on the licence type:
    • All functions that the Pro licence includes (see below) are covered.
    • Administrate licences: Assign licences to your users and keep track of your accounts in VOCANTO.
    • View the learning progress: See the learning progress of groups as well as of individuals.
    • Displaying any specific deficits arising in a group: You can see any problems in leraning groups so that you can respond accordingly.
    • Create learning units according to your own needs and requirements.
    • You can create a learning unit in various languages without the need to create a new learning unit for each language.
  • The Pro licence (for private clients) offers:
    • Access to all VOCANTO training content.
    • Exam preparation: Prepare yourself optimally for exams The exam questions are created according to PAL standard. The 6-phase model makes sure that the learned content is going to be stored in your long-term memory.
    • Report book: Keep record of your work in the online report book.
    • Setting up training groups: Set up your own training groups so that you can learn together with others.
    • You can purchase or cancel a subscription in the subscription area of your profil.
    • There is no need to extend your subscription as it will be extended automatically every 30 days.
    You pay monthly via credit card or direct debit. The VOCANTO subscription for private clients starts on the day it is purchased and goes for a month (e.g. the 5th of January to the 5th of Feburary). If you don't cancel your subscription before the last day of that 30 day period, the subscription will be extended automatically for another month.
    • VOCANTO offers trainig for over 20 professions in the following areas:
      • electrical technology
      • information technology
      • metal technology
      • automotive technology
      • business
      • finance
      • trade
    • You can find a detailed list of all vocational training including the fields of specialisation offered :
      • https://vocanto.com/en_GB/library#m-library|folder|id=1954
    • warehouse technology
    • trade
    • finance
    • And more...
    Our content is created based on the respective IHK (German chamber of commerce and industry) framework plan. In all of the vocational training we offer, new content is regularly published and existing learning units are updated. In the lerning units, you acquire the theoretical knowledge. In the practical exercises, you can then apply that in a practical way, on very specific cases. Practical exercises can be found in the summary of courses under the heading “Practical exercises”. No, the learning units provided by VOCANTO are copyrighted intellectual property. Reproduction and dissemination of that material is legally prohibited and punishable by law. No, the user who has set up the VOCANTO account and paid the subscription fees by whatever means (i.e. the ‘account holder’) has sole access to and control over the VOCANTO account. To ensure control over the account and prevent unauthorised access, the account holder must always maintain control over the VOCANTO-compatible equipment used to access the service and must not share the password or the details of the chosen payment method with any third parties. Yes, within every learning unit there is a gear symbol in the upper right corner. If you click on it you can find the message function. This message will be received by one of our content experts, who will gladly answer your question. VOCANTO can be used with all current browsers. We recommend the Chrome, Edge or Firefox browsers. VOCANTO can run with any operating system. Simply click “Try it now” on the front page VOCANTO.com. Yes, it is necessary to register before you can access free content. The free offer provides the following: various free learning units, an insight into all the topics in the library, a search function and the mobile phone view.
    • Please consult the VOCANTO support team via “%url%” and write a message containing the following information:
      • What browser are you using?
      • What operating system are you using?
      • Have you accessed the learning unit via Wi-Fi, LAN or mobile data?
    You can access VOCANTO from any web-enabled device. All you need is a current browser. VOCANTO is an online platform, so you can access VOCANTO from anywhere in the world as long as you have internet access. The minimum data communication rate you need is 5 Mbit/s. Although, in order to avoid long loading times we recommend a faster connection. The internet connection needs to be at least 5 Mbit/s.Although, in order to avoid long loading times we recommend a faster connection. There are no hidden or additional costs in VOCANTO. You only pay the subscription fee. The record book function allows you to document in detail what you did on each day of your training, how long you spent learning, what assignments or work you did and the times you started and finished.
    • The test preparation function allows you to simulate an actual test or exam and practice for it.
    • Every question you answer correctly for the first time is put into Phase 1. If you answer this same question correctly again, it will move forward to Phase 2. This continues until you reach Phase 6. Once all the questions have arrived at Phase 6, you will be perfectly prepared for any test or exam.
    Subscription and payment
    • Please check your inbox. It may be that the e-mail from VOCANTO has been redirected to your spam folder.
    • If you can't find the e-mail in your spam folder either, please get in touch with the VOCANTO support team via “ Contact ”.
    • Do you already have an account at VOCANTO?
      • Please click “Login” and then “Forgot your password?”.
    • You don't have an account at VOCANTO yet?
      • Then please get in touch with the VOCANTO support team via “ Contact ”.
    You can enter your payment details in VOCANTO, so that the amount is automatically deducted from your bank account via credit card or direct debit for you. Your subscription is paid monthly. Private clients can pay either via credit card or direct debit. The security of your data is of vital importance to us. Throughout the log-in procedure and for as long as you are using VOCANTO, we will always provide a secure (SSL) connection to our server. This will encode all the data communicated to or from the server.
    My account
    • Please check whether you have typed in your e-mail address and password correctly. Is maybe CAPS lock activated?
    • Please click "Login" and then "Forgot your password?".
    • Please get in touch with the VOCANTO support team via “ Contact ”.
    • Please log in at VOCANTO.com.
    • Click on your profile picture.
    • After changing your name, please don't forget to click “Save”.
    • Please log in at VOCANTO.com.
    • Click your profile image or user name and then click “My Profile”.
    • Alter changing the settings, please don't forget to click “Save”.
    • Please go to VOCANTO.com
    • Click on “Login”, please.
    • Please click “Forgot your password?”.
    • Please enter your e-mail address and click "Next".
    • An e-mail will be sent to your inbox by VOCANTO. Please open it and follow the link provided.
    • Please choose a new, secure password and click “Change password”.
    • If this all fails to work, please get in touch with the VOCANTO support team via “ Contact ”.
    My subscription
    • Please log in at VOCANTO.com.
    • Then please click your user name.
    • Please click “Subscription”. As a business client you will see start and end date of your subscription. As a private client you will only see the start date as your subscription will be extended monthly. Only when you cancel your subscription, you will also see the end date.
    Yes, it will be extended automatically after 30 days. If you bought your subscription e.g. on January 13, it will be extended for another month on Feburary 13, then again on March 13 and so on. Please go to your profile and open the part "Subscription". There you can click the button "Cancel Subscription". You can cancel your subscription at any time and buy a new one whenever you need it.
    • All invoices will be sent to you by e-mail.
    • You can also find your invoices in your profile under “Subscription”.
    The payments are made monthly. For private clients: You can simply cancel your subscription. For business clients: The revocation period is fourteen days from the date of conclusion of contract. Please go to your profile. On the lower right side you will find the point "Delete VOCANTO Account".
    • Please double-check in in your profile under "subscription" whether your subscription has actually been cancelled.
    • If there is something wrong with your invoice, please get in touch with the VOCANTO support team via “ Contact ”.
    You can still use your VOCANTO account until the 30 day period of your subscription is over. After that you continue to have the option to log into your account.
    Quality
    • VOCANTO’s contents are thorougly assembled by a large number of experts and are then lovingly illustrated and animated by graphic designers. All the learning units are checked and tested multiple times before beeing published as well as being cross-referenced with the latest technical literature. The VOCANTO team strives to provide fascinating content, which is interestingly taught and easy to understand.
    • Should you still find an error, please get in touch with the VOCANTO support team via the gear symbol found in the upper right corner of every learning unit. That way our support team knows exactly which lerning unit and question you are referring to.
    We are here for you!With VOCANTO you can experience today how to learn tomorrow. Regardless of whether it is about training or further education. Benefit from our many years of know-how in the field of digital learning. If you want employees who are enthusiastic about learning, then you've come to the right place. We look forward to your message! Or call us at: +49 (0) 2238 / 941 82 60